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Rossomon PLC

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Rossomon PLC

Rossomon PLC - раздел Образование, UNIT 1 First impressions count! ...

Exercise 25. Use the organisation chart in exercise 24 and the language above to complete the sentences:

1. The Managing Director _____ to the Board.

2. The Managing Director _____ for running the company.

3. The Managing Director _____ by four executive departments.

4. _____ the Managing Director, there are four regional divisions.

5. Each Regional Manager _____ of a territory.

6. The four regions _____ by two other sections – Marketing and Technical Services.

7. The Section Leaders _____ to the Regional Managers.

8. In addition to the _____ company, Rossomon has three _____: Rossomon France, Germany and Japan.

9. The subsidiaries _____ to the Export Sales Department.

10. The Export Sales Department is _____ to the Board.

Exercise 26. Complete each of the following sentences with in, on or for.

1. Olga Blanc is ____ computers.

2. She has been working ____ a big computer company for five years.

3. She is based ____ Paris.

4. She works ____ the external communications department.

5. At the moment she is working ____ the design of the company’s website.

6. She is responsible ____ the development of an important part of the site.

7. She is very interested ____ Website design.

8. She depends ____ the web and on personal contacts for new ideas.

9. She spends one or two hours every day on the Web getting information ____ all the latest developments.

10. She is happy because there is a big demand ____ good website designers at the moment.

Exercise 27. Match the business card (a – l) with job descriptions (1 – 12).

1 7

2 8

3 9

4 10

5 11

6 12

a) I’m responsible for everything when the boss is away.

b) My job is to give information to the public that will create a good impression of the company.

c) I’m responsible for the company’s sales budget.

d) I can consult you about last year’s development costs.

e) I’m in charge of people who try to develop new products and ideas and improve existing ones.

f) My job is to choose suppliers and agree contracts with them to provide the equipment, materials or services that are used by the company.

g) I have general responsibility for running the company on a daily basis.

h) I’m in charge of the process of making goods or materials.

i) I type letters, file papers and organize the work of the office.

j) I’m responsible for presenting, advertising and selling a company’s products in the best possible way.

k) I’m involved in choosing, training and taking care of employees in the organization, especially in helping them develop their skills and abilities in a way that will help the company.

l) My job is to keep or check the financial records of the company give financial advice.

Exercise 28.Choose the proper English equivalent for.

Production Manager	a	Керівник відділу закупок
Works Manager	b	Керівник відділу кадрів
Chairman	c	Директор з маркетингу
Financial Director	d	Управляючий, керівник підприємства, заводу
Overseas Sales Manager	e	Управляючий, керівник продажу на внутрішньому ринку
Advertising Manager	f	Керівник з зв’язків з громадськістю
Chief Accountant	g	Керівник виробництва
The Board	h	Директор
Purchasing Manager	i	Голова
Personnel Manager	j	Фінансовий директор
Marketing Director	k	Завідуючий (керівник) експортними операціями
Managing Director	l	Керівник відділу реклами
Home Sales Manager	m	Головний бухгалтер
Public Relations Manager	n	Рада директорів фірми

Exercise 29.Below you will see a chart showing the way in which a company could be organized. In some cases, a word is missing from the chart. Find the correct word from the following list. Use each word once only.

Accountant Control Manager Processing Administration Head Managing Recruitment Advertising Innovation Market Salaries Board Mail Personnel Stock

Exercise 30.Complete the organisation chart from the information provided. Two examples have been done for you. (Note that there are various ways of constructing an organisation chart. This is one of the most usual.)

Departments each headed by a Director

Example of personnel in sales department

The Managing Director (sometimes called the Chief Executive, or President in the USA) is the head of the company.

The company is run by a Board of Directors; each Director is in charge of a department. However, the Chairman of the Board is in overall control and may not be the head of any one department.

Most companies have Finance, Sales, Marketing (sometimes part of Sales), Production, Research and Development (R & D) and Personnel Departments. These are the most common departments, but some companies have others as well.

Most departments have a Manager, who is in charge of its day-to-day running, and who reports to the Director; the Director is responsible for strategic planning and for making decisions.

Various personnel in each department report to the Manager. One example, present in almost all companies, is the Sales Representative, who reports to the Sales Manager.

Exercise 31. Read the text about BIOPAINTS INTERNATIONAL and draw the organization chart.

- Philip, do you think you could tell us something about how BIOPAINTS INTERNATIONAL is actually organized?

- Yes, certainly. We employ about 2000 people in two different locations. Most people work here at our headquarters plant and this is where we have our administrative departments, of course.

- Well, perhaps you could tell something about departmental structure?

- Yes, certainly. First of all, as you know, we’ve got two factories: one here in Perth, Australia, and the other is in Singapore. Lee Boon Eng is the other General Manager over there in Singapore.

- And you are completely independent of each other. Is that right?

- Oh, yes. Our two plants are fairly independent. I’m responsible to George Harris, the Production Manager, and we have to cooperate closely with Rosemary Broom, the Marketing Manager, and Dorothy Monks, the Sales Manager, who is accountable to Mrs Broom. Otherwise, as far as day-to-day running is concerned we’re pretty much left alone to get on with the job. Oh, and I’ve forgot to mention Finance. The Finance Director is Weimin Tan. She’s a very important woman and her task is to make sure the money side of things is OK. The accountants and such people report to her directly. Mary Meier is the Accounts Manager. There’s Personnel, too. But that’s quite separate. Deidre Spencer is the Personnel Manager and the Training Manager, Frank Milton, is accountable to her, of course.

- What about Research and Development? Isn’t that a separate department?

- Well, in terms of laboratories there are two, one at each production plant. But it’s a separate department and it has a separate head and that’s Dr.Tarcisius Chin.

- Are there any other features worth mentioning?

- There’s the Planning Department. Jao Fuong is in charge of that. And the Purchasing Department headed by Brian Scanlon. They are buying materials for the production.

- And what about the Board of Directors and the Chairman?

- They’re at the top, of course. I mean, a couple of the Executives are the Directors themselves. Reece Hatchitt is the Chairman. The Managing Director, of course. That’s Robert Leaf.

Exercise 32. Describe the typical management structure of a British company using the organizational chart:

Chairman

The Board of Directors The Board of Directors

Managing Director

Personnel Financial Marketing Production

Officer Director Director Director

Chief Sales Public Advertising Works/ Purchasing

Accountant Manager Relations Manager Factory Manager

Manager Manager

Exercise 33. Describe the typical management structure of an American company using the organizational chart:

President

Executive Board Executive Board

Senior Vice-President & Chief Executive

Vice-President Vice-President Vice-President Vice-President

Shipping Production Marketing Finance &

Administration

Production Production Director Export Sales Financial Personnel

Director Director Research & Sales Director Controller Manager

Europe N.America Development Director N.America

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UNIT 1 First impressions count!

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HEADED NOTEPAPER
Nearly all businesses, and many private individuals, have a printed letterheading on their paper. Like all other parts of the letter, the heading should present a suitable image, and give all the n

SETTING OUT YOUR LETTER
It is important to achieve a good balance between the size of the sheet of paper and what is to be written on it. It will detract from the overall appearance if the first sheet is closely spaced, a

Figure 2
1 Sender’s address Bredgade 51 DK 1260 Copenhagen K DENMARK 2Date 26 May 20— 3 Inside address

SURNAME KNOWN
As a guide to use of first names and/or initials, follow the recipient’s preferred style as indicated by past correspondence. Always use a courtesy title, and copy the spelling of names carefully.

DEPARTMENT KNOWN
Alternatively, you can address your letter to a particular department of the company, e.g. The Sales Department, The Accounts Department. In both these cases an organisation name s

ORDER OF INSIDE ADDRESS
This should be copied carefully from the previous correspondence if available and should be the same as the address to be used on the envelope. Avoid using abbreviations for road or town names, alt

BODY OF THR LETTER
Sometimes it is difficult to think of suitable words with which to start the letter. In general, you should always refer to any previous correspondence in the first paragraph and also try to get to

Table 1
TITLE STATUS COMPLIMENTARY CLOSE Mr married or unmarried male Yours sincerely

SIGNATURE
Letters will usually bear the signature of the writer. Always type your name and, if relevant, your job title, below your handwritten signature. This is known as the signature block. Even th

Figure 3
1 Letterhead Compuvision Ltd Warwick House Warwick Street Forest Hill London SE23 1JF Telephone +44(0)20 8

PER PRO
The abbreviation p.p. sometimes appears in signature blocks. It means per pro, i.e. for and on behalf of, and is used by administrators or personal assistants when signing lett

DESPATCH METHOD
Sometimes it may be useful to indicate the despatch method to be used, such as: Recorded Delivery, Registered Post, Airmail, or Courier Delivery. Type this in capitals a

Figure 4
Compuvision Ltd Warwick House Warwick Street Forest Hill London SE23 1JF Telephone +44(0)20 8566 1861 Facsim

Figure 6
42 Botley Close, Colebourn, RIPON, Yorks, R18 7QS. Your Rcf: 5/12A 17th May 2000 Messrs Brown &

Figure 7
42 Botlcy Close, Colebourn, RIPON, Yorks, R18 7QS Your ref: 5/12A 17th May 2000 Messrs Brown & Page (Bu

ADDRESSING ENVELOPES
Envelope addresses are written in a similar way to inside addresses. But in the case of letters within or for the UK, the name of the town and the country are written in capital letters, and the po

Figure 11
Dear Sir Thank you for your enquiry. We have a wide selection of watches which we are sure you will like. We will be sending a catalogue

Figure 13
Dear Sir / Madam We are interested in your security systems. We would like to know more about the prices and discounts you offer. A bus

SIMPLICITY
Check that all the words you have used mean what you intend them to mean. Think carefully whether they will be understood by the reader, and whether they are suitable for the type of letter you are

Figure 15
Dear Sir/Madam I beg to acknowledge receipt of your letter of the 15th inst. in connection with our not clearing our account, which was o

Figure 17
Dear Mr Rohn I've already written to you concerning your debt of £1,994. This should have been cleared three months

Table 2
INAPPROPRIATE FORM PREFERRED ALTERNATIVE you’ve probably guessed you are probably aware you’ll ge

ABBREVIATIONS AND INITIALS
Abbreviations can be useful because they are quick to write and easy to read. But both correspondents need to know what the abbreviations stand for. The abbreviations CIF and FOB

TYPES OF ORGANIZATIONS
Industry, in a general sense, the production of goods and services in an economy. The term industry also refers to a group of enterprises (private businesses or government-operated corporations) th

PEPLIES TO ENQUIRIES
A reply to an enquiry from a regular customer is normally fairly brief, and does not need to be more than polite and direct. Provided the supplier is in a position to meet his correspondent’s requi

Catalogues and samples
M. Gerard wrote to R.G. Electronics to enquire about CDs (see Figure 20). He implied that his store was a large one, that he was only interested in high-quality products, and that

MARKING
There are 3 principal types of marking which may have to he done on export packages: 1. The consignees’ own distinctive marks. 2. Any official mark required by authorities.

Specimens of marks
1 K R LTV Durban X Brisbane FOREIGN PRODUCE OF SOUTH AFRICA Net weight 100 kg. Dimensions Gr

Figure 30
Exporter informs prospective customer of packing and marking procedures. The buyer (

Figure 31
The buyer sends the instructions for packing and marking.

Reply to the letter of instruction about packing
When payment has been arranged and documents surrendered to the bank which confirms the credi

Figure 44
STATEMENT Rather than requiring immediate payment of invoices, suppliers may offer credit in the fo

Figure 46
1. Currency and value of the bill of exchange in figures. 2. Date the bill is comple

Main paragraph (typed) signature
(1) WIDGETRY LTD 6 Pine Estate, Westhornet, Bedfordshire, UB18 22BC. (2) Telephone 9017 23456 Telex X238WID Fax 9017 67893

TYPES OF ORGANIZATIONS
Exercise 17.Classify the following industries as primary, secondary, or tertiary. Agriculture; commercial fishing; government activity; hotel industries; mass media;

LANGUAGE PRACTICE
1. Notice how you inform the company you are writing to how or where you heard about them: We hav

Enclosed leaflet pleasure in production supply
A.

Took advantage
a. Wholesaler’s special offer of woollen blankets b. An announcement

LANGUAGE PRACTICE
1. Note these sentences : A cable or telex message would be the best method of communication, as/since we c

At your expense at your risk in full in response to
in touch with in (your/our) favour of assistance Exercise 78. Complete the followin

LANGUAGE PRACTICE
1. Note the use of ‘With the exception of …’, and ‘which …’ ‘ We can join these three sentences using them. The merchandise seems to be in good order. No. 9 is not.

Discrepancy negligence quantity up to standard
Complaints are often received by companies who ship consignments overseas. These complaints are sometimes about the (1) …… of goods received. Perhaps not enough goods were sent, perhaps too many. A

LANGUAGE PRACTICE
1. Notice how these sentences express regret: We are very/extremely sorry to hear that two filing cabinets of the wr

Due to prompt short-shipped
Letters of adjustment should always be (1) … , or polite. You should express regret for any (2) … caused by your mistake, and it is a good idea to (3) … the buyer that you will correct the mistake,

In advance up-to-date
Exercise 94. The text of a letter replying to a complaint is given. Complete it, choosing from the alternativ

Column open submit
An invoice is a (1) …… , that is, a demand for payment. It can also be a (2) ……, a regular notice of a buyer’s account with a seller. The statement invoice is for buyers who have an (3) …… account

Talking about letters of credit
When an exporter and importer have done business for several years and there is a high degree oftrust(1) … between them security of payment is not an important issue. With a new cl

Dispatch v., n. (dispatch method)
38. DIY (Do It Yourself) 39. Doctor (Dr) 40. ea. (each) 41. enclose 42. enclosure (Enc./ Encl./ Enc/ Encs) 43. Esquire (Esq.) 44. etc. (et cete